Field Service Engineer
Employment Type: Full-Time
Responsibilities: ▪ Conduct on-site installation of complex equipment and perform on-site system acceptance tests ▪ Provide input to improve ease of installation and serviceability in close collaboration with Lumicks design engineers ▪ Provide remote and on-site troubleshooting and repair support for customers and other field service personnel ▪ Cultivate and develop positive working relationships with customers, system users and colleagues ▪ Provide feedback to product quality teams ▪ Provide input for various reports including identifying and isolating unique problems with system ▪ Act as a subject expert for installation and service and resource for training Requirements: This position is ideal for an experienced service engineer wanting to be involved with a dynamic company, be part of building an install and service organization, apply and implement best practices you always wanted but did not get a listening ear. The successful candidate will possess the following combination of education and experience: ▪ Bachelor or Graduate degree or equivalent experience with optical systems ▪ Experience with installing, troubleshooting, repairing and calibrating complex analysis tools such as confocal microscopes. ▪ Ability to deal effectively with customers ▪ Excellent interpersonal communication skills ▪ Travel to customer sites, 40 – 50%.
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