Trading Application Support Engineer (Jamaica)


: $113,300.00 - $130,990.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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Trading Applications Support is the first call for the firm s trading teams regarding their trading needs and trade processing. A candidate in this role interfaces with all US based trading groups, Technology teams, Vendors, Operations, and Prime Brokers.

Seeking a Level 1/Level 2 Trading Applications Support Analyst to join the Regional Applications support team in New York for this Global Hedge Fund, providing trade support to all US trading groups on the firm s proprietary and external trading applications. The successful candidate will be responsible for resolving client and application issues stemming from use of their trading platforms to execute trades across global markets. The work will be focused on business support, production support, trade issue resolution, project work, trade analysis, client set ups, systems training and application performance monitoring. You will be part of a global support team playing your part to ensure a follow the sun model provides our client base with excellent service.

Principal Responsibilities

Trade Support:

  • Level 1 support - First call for all US based trading groups. Attempt to solve as many issues as possible, escalate issues in a timely manner to level2/subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Trading Infrastructure/Platform Status Communications responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Supporting and monitoring of the firm s internal systems
  • Incident & Change management
  • Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to most quickly facilitate solutions for the customer.
  • Document and create new knowledge base to provide the most effective solutions to trading issues
  • Level 2 support assist with automating processes to achieve efficiency and streamlined trade support
  • Liaise with development, prioritize tool enhancements, and coordinate and participate in software/new version releases

    Trading Platform Management

  • Platform Installs/Updates coordinate with the vendors/internal application owner and tech support to ensure trading platforms are correctly installed, configured, and tested
  • New User Setup- responsible for the setup of new user ids, configuring accounts, product permissions, coordinate with risk for trading limits, coordinate test trades
  • User Trainings- for internal trading applications and coordinate training with vendors for external applications
  • User Migrations- ensure all configurations are correct for traders moving from one platform to another, or changing clearing locations
  • User Deprovisioning / Access Maintenance Perform regular reviews/audits of user ids, access, and permissioning to ensure only necessary ids and technology are deployed for trading

    The ideal candidate would have a background:

  • 5+ years of experience in a Trade Support / Business Analyst role with similar responsibilities as part of a trade support team at a top Investment Bank, Hedge Fund or other leading Financial Services institution
  • Experience in supporting trading in as many of the following products as possible: Equities, Commodities, Futures, Bonds, FX (Preferably someone stronger on the Equities/Commodities side)
  • Familiarity with middle and back office systems, risk management tools, and with Bloomberg or Reuters market data services is a strong plus
  • Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency problem management and escalation
  • Strong technical problem solving skills with a good understanding of Unix / Windows environments and intermediate SQL skills
  • Excellent communication and interpersonal skills
  • Detail oriented, Demonstrates thoroughness and strong ownership of work
  • Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them

An individual who loves solving deep and complex technical and business problems and wants to have an outsized impact with the services/ products they deliver. An individual with a passion for production support, high level of intellectual curiosity, a commitment to excellence and an unparalleled drive to deliver world-class services.

If you or anyone in your network would be interested in this opportunity, please send resume to Owain Morgan at or Jerry Goldberg at or directly contact us at (212) ###-#### or (212) ###-####

About the Client:

The firm is a global hedge fund with more than $36.0bn of assets and 2,300 employees and offices in North America, Europe and Asia.They pursue a global multi-strategy approach to investing, seeking to achieve above-average risk-adjusted returns. Their global investment strategies include: Relative Value Fundamental Equity, Statistical Arbitrage, Fixed Income, Merger Arbitrage, Futures/Currency, and Options among others.

The talent and dedication of their people is critical to their success. They offer an opportunity for developing one s professional career while working with individuals trained in a variety of disciplines in a collegial and dynamic environment. They offer a broad range of competitive benefits on a global basis.

They seek candidates who are high-energy self-starters who want to join an investment management firm on the leading edge of the global markets. The management team needs individuals of the highest professional caliber who are leaders, problem solvers, analytic, detail-oriented, and entrepreneurial. Everyone at the firm works side-by-side with the firm s senior management in a highly collaborative and charged environment.

Successful candidates are:

  • Analytic and relentless in pursuit of the right answer
  • Strong communicators who excel at rapid synthesis
  • Able to demonstrate sound business judgment
  • Able to digest complexity while maintaining an understanding of the big picture of business needs
  • Team players who are energized by a collaborative enterprise

The firm s employees maintain the highest professional and ethical standards. The firm has earned a reputation for honesty, fair dealing, and transparency in a competitive industry. They believe that these standards are the foundation for superior investment performance and are critical to delivering performance to clients

Associated topics: analyze, bi, business, financial reporting analyst, inspect, investment analyst, investment analytics, investment banking, law, valuation analyst * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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