Field Service Engineer (Syracuse)

Employment Type

: Full-Time

Industry

: Engineering



Overview

Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our instruments for clinical diagnostics, life science, and biopharma customers in upstate New York.

Responsibilities

  • Provide customer site service on all CDG/LSG products including emergency service.
  • Maximizes system uptime through proactive preventive maintenance.
  • Act as customer advocate to ensure satisfaction and repeat business.
  • Maintains company assets including parts inventory and leased vehicle.
  • Administrative duties include service documentation consistent with FDA regulations.
  • Other duties include accurate expense reporting and timekeeping.
  • Must maintain learning plan in training database and regular product update training.
  • Frequent travel is required.
  • Qualifications

  • Associates Degree in Electronics or related field equivalent experience.
  • 3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience.
  • Strong electro-mechanical troubleshooting skills.
  • Ability to read, understand and successfully follow medium to highly complex work instructions.
  • Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments.
  • Good customer relation and communication skills, both written and oral.

  • Associated topics: calibrate, customer service, equipment, field service technician, machine maintenance, maintenance mechanic, maintenance technician, mechanical, millwright, repair

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